Contact OutRail

OutRail is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@outrail.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the hiking time calculator, calorie burn calculator, backpack weight calculator, water needs calculator, trail difficulty rating, or daylight turnaround calculator— and what you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Trails & Peaks Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If a question is really about a specific trail closure, permit, or a rescue in progress, the managing park or land agency, the local ranger station, or emergency services will have a more authoritative answer than this site can give; OutRail’s tools produce general estimates, not official trail conditions or safety determinations, and the site isn’t affiliated with any park, agency, or gear brand.

Before writing in about a tool result, it can help to double-check the numbers you entered — distance, elevation gain, weights, temperatures, or times are the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.